Tired of hearing the phrase “comments are a gift”? It’s a commonly used phrase that is a bit overused and can seem like it’s losing its meaning. However, we still believe this saying is true and work hard to encourage a culture of sustainable feedback.
At Runtastic, we are passionate about our jobs, eager to learn new things, and always trying to improve. In short, we strive to get An open and constructive feedback culture.
But what does an “open” or “constructive” feedback culture actually mean? In a team made up of different people, each with their own personality and background, and communicating with each other mostly online, it can be easy to misunderstand someone else’s message or intentions.
Therefore, we have arranged a lot of subtle and inaccurate actions, to enable constructive feedback at all levels.
What do the comments mean to us
Comments are more than just a buzzword for us. To ensure a shared understanding of how we practice a culture of feedback in daily interactions, Our Integration Agents created Statement of notes.
It contains simple instructions on what kind of connection we value, regardless of the circumstances:
- constructive is better than destructive
- Direct is better than hidden
- Opening up is better than defending
- Better consistency than choppy
- Be careful about the context
It’s a simple yet effective guide on how to exchange feedback with each other in Runtastic.
How do we make it a habit?
Feedback can only help someone if they are open to it and willing to improve. This is actually one of the criteria we look for when Hiring new people for our team. However, we know that these skills can be developed through training, support, and practice.
We work on purpose to incorporate feedback into our daily lives. All new Runtastic receive instructions To refer to the first few months with the company, which includes regular feedback recordings with the team leader.
In addition to these check-ins with leaders, the team also has the opportunity to receive formal feedback from colleagues during 360-degree feedback conversations.
“Make notes a part of your daily work life.”
Statement of notes
But it’s not just during official settings that feedback is important. In Runtastic we use Kudo cards and Slack channel #appreciation To express our appreciation and praise. These little notes are an easy and informal way to give positive feedback. We strive not to underestimate the motivational power of highlighting the great work that the Runtastic team does and the effort they put into it all.
For most of us, the hardest part is suggesting improvements and providing critical feedback, which likely requires constructive face-to-face conversations. In order to learn the skills required to give and receive feedback, practice challenging feedback sessions, and reflect on our behavior, we are now including feedback coaching in our standard coaching opportunities for all Runtastic.
Comments should not stop at the individual level. Quarterly Clear Post It helps us learn about any issues that may be bothering team members, and informs us about what systems are working well and what challenges we need to address at the company level. We have also introduced a Q&A section of our website All hands per month The meeting where everyone is encouraged to ask questions and share comments.
In short, observations occur at several different levels. The only way we can help each other successfully is if we, as a company, encourage feedback at all levels, including feedback from applicants. If you are currently in our application process or have applied at Runtastic before, we also appreciate your feedback on kununu.at or glassdoor.comAnd the